Welcome to Flowers Holland Park. These Terms & Conditions set out the legal framework that governs your use of our website and your engagement with our online flower delivery services in Holland Park and the surrounding areas. By placing an order through flowershollandpark.co.uk or interacting with our services online, you agree to these Terms & Conditions in their entirety. If you do not agree with any part of these terms, please refrain from using our website and placing any orders.
These Terms & Conditions apply to all customers who place orders for flower delivery within Holland Park and the nearby boroughs as specified on our Delivery page. These terms cover all aspects of the order process, payments, cancellations, liability, and compliance with UK law.
Flowers Holland Park offers a wide selection of fresh flowers, bouquets, arrangements, and gifting options available for delivery across Holland Park and nearby areas. The order process consists of the following steps:
It is your responsibility to ensure that all recipient details, including address and contact information, are complete and accurate. Flowers Holland Park is not responsible for failed or misdirected deliveries arising from incorrect or incomplete information supplied at checkout.
All prices displayed on flowershollandpark.co.uk are in Pounds Sterling (£GBP) and inclusive of VAT where applicable. Payment must be received in full before your order will be processed or dispatched. We accept the following payment methods for online flower delivery orders:
We use trusted third-party payment processors and adhere to industry security standards to ensure your information is protected. Flowers Holland Park does not directly store your card details. A record of your order and transaction will be held for reference and to comply with our legal obligations.
Orders will not be accepted until full payment has been made and successfully received. In the unlikely event of a pricing error on our website, we reserve the right to cancel or amend your order. We will notify you promptly and issue a refund for any overpayments, or offer you the option to complete the purchase at the correct price.
Flowers Holland Park provides delivery of flower arrangements across Holland Park and the surrounding districts, subject to availability and confirmation of the delivery postcode at checkout. Delivery charges, options, and the intended date and time of delivery will be clearly communicated prior to order completion.
Same-day delivery may be available on certain products and to eligible postcodes, provided orders are placed before the designated cut-off time published on our site. We strive to deliver within your chosen time frame but cannot guarantee delivery times, especially at peak periods or due to factors such as adverse weather or traffic.
If the recipient is not available at the delivery address, our driver will attempt to leave your flowers with a neighbour or in a safe location (at our discretion), leaving a delivery card where possible. If no such location can be found and redelivery is not feasible, we will contact you or the recipient using the information provided at checkout. Please ensure all details are correct to avoid delays.
All products offered on our website are subject to seasonal availability. We take great care to display items and descriptions as accurately as possible, but all images are for illustrative purposes only. If an item becomes unavailable, we reserve the right to substitute with flowers of equal or greater value, matching your selected style and colour palette as closely as possible. We will endeavour to notify you of any significant changes to your arrangement prior to fulfilment.
You may request to amend or cancel your flower delivery order by contacting our customer service team as soon as possible. As florist-prepared items are perishable and often bespoke, the following rules apply:
We cannot offer refunds or cancellations on orders that have been fulfilled and dispatched except in the case of faulty goods or a failure to provide products as described. Your statutory rights under the Consumer Rights Act 2015 are not affected.
We take pride in delivering fresh, high-quality flowers. If your flowers arrive damaged, incomplete, or you are dissatisfied for any reason, please contact us within 24 hours of receipt. Our team may request photographs to assess the issue. Where appropriate, we will offer a replacement or refund at our sole discretion. Due to the perishable nature of our products, returns are not generally accepted unless the goods are proven to be faulty.
It is the customer’s responsibility to:
Flowers Holland Park’s liability for loss or damage is strictly limited to the purchase price of your order. We are not responsible for indirect losses, including but not limited to, lost opportunities, missed events, or consequential damages arising from late deliveries, unavailability of products, or inaccurate information provided by the customer. We do not exclude liability for death or personal injury resulting from our negligence, or for liability which cannot be legally excluded or limited under UK law.
We shall not be liable for any delay or failure to deliver orders where such delay or failure results from circumstances beyond our reasonable control, including but not limited to adverse weather conditions, industrial action, disruption to transportation networks, supplier shortages, or other events of 'force majeure'.
All content on the Flowers Holland Park website, including product images, descriptions, and branding, is the intellectual property of Flowers Holland Park or its partners. You may not copy, distribute, or reproduce any content for commercial purposes without express permission.
We respect your privacy and process all customer data in accordance with our Privacy Policy and UK data protection legislation. Personal information is collected solely to fulfill your order, process payments, and provide customer support. We never sell or disclose your information to third parties for marketing purposes without your explicit consent.
We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon publication on our website. It is your responsibility to check these terms periodically for updates. Continued use of the Flowers Holland Park website constitutes acceptance of the revised terms.
These Terms & Conditions and any contract formed for flower delivery with Flowers Holland Park are governed by the law of England and Wales. By placing an order, you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in the event of any disputes.
These terms apply to all flower delivery customers in Holland Park and surrounding areas. Please retain a copy of these Terms & Conditions for your records. Should you have any questions or require clarification, please contact our customer service team before placing your order.
Thank you for choosing Flowers Holland Park for your online flower delivery needs in Holland Park and the surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 84 Holland Park Ave, London, W11 3RB.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Holland Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Holland Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
