At Flowers Holland Park, we are proud to be your trusted local florist, serving both households and businesses throughout the Holland Park area. We understand the importance of delivering only the freshest flowers and provide a comprehensive returns, refunds, and complaints policy to match our commitment to quality and customer satisfaction.
Your order should always arrive in perfect condition. If you receive flowers that are noticeably damaged or affected in transit, we urge you to let us know immediately upon delivery. To help us resolve the issue quickly, please retain the original packaging and, if possible, provide a clear description or image of the issue. We will review your case promptly and offer you the option of a full refund or a replacement bouquet, based on your preference.
We stand behind a strict Fresh Flowers Guarantee for all orders delivered within Holland Park. Our flowers are sourced daily and arranged with care, ensuring they reach you as fresh as possible. We promise that your flowers will remain fresh for at least five days from the time of delivery, provided they are cared for according to our instructions. If your flowers do not last the duration of our freshness window, please contact us as soon as a problem becomes apparent so we can address your concerns.
Your satisfaction is our highest priority. If your order does not meet our fresh flowers guarantee due to quality issues or is not what you expected, you are eligible for a refund or replacement. Simply reach out to us with details of your concern within 24 hours of delivery, and a member of our team will assess your case promptly. Depending on the circumstances, we can offer a replacement delivery at no further cost or fully refund your purchase. Your happiness with our service and our flowers is at the core of everything we do.
If you have any feedback or complaints about your experience with Flowers Holland Park, we encourage you to get in touch with us directly. Your comments help us improve and maintain the highest standards for our customers in the local community. Please provide as many details as possible about the issue, including your order number and a description of your concern. Our management team investigates every complaint with care, aiming to provide a satisfactory resolution within two working days. We value your trust and will do our best to make things right.
Flowers Holland Park is proud to be a local business, delivering fresh, beautiful blooms to homes and offices in the local community. Our reputation for reliability is built on excellent service, quality flowers, and genuine care for our customers. Thank you for letting us be part of your important moments.
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